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Omni channel Communication Solutions

Project Info

Overview

With an omnichannel platform and with a single login ID the customer care agent can be logged in to all the communication channels like social media, SMS, chat, email, CRM and phone, etc. The agent once logged into one channel will be automatic logged-into the other channels they are mapped to.

The administrator need not to create different queues for different channels. Now the same queue can cater to all the requests from different contact channels be it voice, chat, or social with a single dashboard and history of all interactions with customers.