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Service Management

Improving accountability.

Reduce operation cost.

Project Info

Overview

Our Service Management automates wide range of business processes, such as Site Management, Product Installation, Contract Management, Complain Management and Inventory management. It is suited for any organization that has:

  • A number of distributed locations
  • Hundreds or Thousands of Sites
  • Branch/Zone wise Hierarchy based structure

Is built using industry standard web browser architecture, which ensures

Scalability

Rapid deployment

Low total cost of ownership

  • Fully browser based, secure, enterprise-calibre platform that is scalable to support hundreds of thousands of users.
  • Includes policy manager that allows for deployment of business rules and processes.
  • Provides easy-to-use browsers that facilitate engineer’s transactions including call reporting, call allocation etc.
  • Maintains history of Site.
  • Reports and notifications of violations based on organization settings.
  • Management of Contract, Licence and other Site entitlements, and tracking.
  • Web based Module for easy access
  • Branch, Zone, Engineer and Role based security and functionality
  • Customer wise Multiple Site
  • Sitewise Multiple Product
  • Site wise Complain Management
  • Preventive Maintenance Call Generation
  • Warranty, Contract and Renewal of Contract and Tracking Site wise
  • Single Dashboard for Installation,Complain and PM call
  • Auto calculation of MTBF and MTBR
  • Secure and Reliable

Customer Support

  • Complaint Log in by Customer
    • Over Phone on Call Centre
    • Web site for Call registration
  • Tracking and Intimations
  • Call Summary for Full year – online available.
  • Area wise contact numbers
  • AMC status
  • Customer wise Multiple Site
  • Site wise Multiple Product
  • Installation based on Customer wise Site wise
  • Product wise Installation Checklist
  • Product Installation, Allocation and Reporting by Engineer
  • Reallocation of Installation Call
  • Complaints Service Calls
  • Complaints registrations
  • Preventive Maintenance Calls
  • Call Attendance report
  • Engineer wise Efficiency
  • Complaint wise Site wise Call Tracking
  • Call Attend & reporting by Engineers
  • Preventive Maintenance Chart- Planning & reporting
  • Engineer wise call attend & Analysis

Sales Team Support System

  • Customer Information on line
  • Costing – & Pricing
  • Product Technical Information
  • Call reporting

AMC Generation & Management

  • New AMC from Installation
  • Under Warrantee
  • AMC renewal
  • Number of Calls Per Annum
  • Payment bifurcation for periodical Payment
  • Calls done per AMC – Customer and Costing.