• Office Hour 08:00am - 6:00pm

Call distribution

Increase productivity and reducing operation cost.

Resource optimization and improved customer satisfaction.

Project Info

Automatic Call Distribution

Time Efficiency and Selection

Automatically routes call, save time and efficiency
Make strategic decisions regarding call routing and call control.

Manages every VoIP or a Time-division Multiplex(TDM) Call.
IVR intelligently selects agents to distribute the inbound calls

Multiple skills (up to 40 different skills) can be set for a tele caller in inbound or outbound

Call Routing and Drop off

Assign a high value customer’s caller ID to a specialised agent, so that caller gets the priority and jumps the queue or placed first in the waiting queue to be processed.

Administrators can schedule automatic call back for all the abandoned calls.

Our Benefits

Call Controlling Queue Prioritisation and Rules Set Priority SLA based ball routing
Reporting Integrations serve multiple business objectives Multiple queues support Queue position and queue timeout