Automatically routes call, save time and efficiency
Make strategic decisions regarding call routing and call control.
Manages every VoIP or a Time-division Multiplex(TDM) Call.
IVR intelligently selects agents to distribute the inbound calls
Multiple skills (up to 40 different skills) can be set for a tele caller in inbound or outbound
Assign a high value customer’s caller ID to a specialised agent, so that caller gets the priority and jumps the queue or placed first in the waiting queue to be processed.
Administrators can schedule automatic call back for all the abandoned calls.