• Office Hour 08:00am - 6:00pm

Help Desk Solution

Improve customer relationship.

Efficient monitoring and tracking.

Project Info

Help Desk Solution

Simplify work for agents

Provides a multi-channel platform for complaint or query using Voice Call, Email, SMS, Social Media, Chat or Bot.
Helps the enterprise to monitor all the queries and complaints proactively.

No Worry For TAT

Voice Logs also gets tagged with ticket number. Agents can provide quicker resolution and deliver better customer experience
Provides real time status of each ticket and its TAT for closure. Any delay beyond the standard TAT is escalated via Email or SMS to the relevant stakeholder

Value Features

Omni-channel On-premise and on cloud capabilities Multimedia plugins
Reporting Configurable escalation matrix Role based access to the application