Our product C-Zentrix, makes customer experience “Simplified and Seamless”, our customer experience solution brings the most comprehensive solution for multi-touch contact centers offered on-premise, on cloud or hybrid. With all the touchpoints – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer uninterrupted customer service to your end-users
C-Zentrix has been mentioned in Gartner’s Magic Quadrant for the contact center infrastructure, worldwide for 2016-1017
Contact Centre Solutions
Scale operations with cluster-based architecture
High availability with 99.99% uptime, virtually no downtime
Optimize your agent time with intelligent call allotment
With CZ Bar give all the tools to your agents on a single screen
Expand your top of the funnel with C-Zentrix’s marketing solutions
Explore solutions like CZ Chat, CZ Bot, CZ Magic Call, CZ Callblast and more
Integrate these with SMS and Email support
Allows contact centers to deliver a consistent experience across all communication channel be it Call, Mail, Chat, SMS and social media, etc
Integrate with CZ LMS and CZ Helpdesk for a complete Contact Centre Solution
Engage with your customers from voice to non-voice and digital channels
Remote Team Solution
Easy to use CZ Mobile App to connect with your remote/field teams
Benefit from lower overheads, flexible working hours and time-zone flexibility
Achieve the “always-on” service delivery that today’s consumers expect
- Enjoy CRM and dialer functionality from a mobile device.
- Get secured access to all the call recordings on the cloud
- Reach your customers on the channel they prefer
- Track your lead lifecycle and automate your efforts through CZ LMS
- Get advanced reports and optimize your operations
- Serving Industries are:
- BPO and E-Commerce
- Banking and Insurance
- Manufacturing and Education
- Healthcare and Travel
- Reduce Equipment Cost No infrastructure costs to be incurred
- Hassle-Free Easy to maintain and operate
- Basic and bare minimum costs
- Simple & Easy to Use, Simplified installation, and operations
- Flexible All features are customizable according to your requirements
- Seamless Integration Integration with all major CRM’s like Salesforce, Freshdesk, Talisma, Microsoft Dynamics, etc.
- CRM integration on a single platform
- 24*7 Support agents to support your business needs at all hours.
- Screen Logger 100% agent screen recording
- Our smart auto dialer automatically dial out to the right set of audience for you and connect the live call to your agent.
- Sticky Agent, Let your agents get familiar with your customers and get them connected automatically with each other every time.
- Real-Time Notifications, Never miss an important business opportunity
- Skill Based Routing, Assign calls to your agents on predefined business rules and utilize their full potential