• Office Hour 08:00am - 6:00pm

Call Center

Call Center

Description

Our product C-Zentrix, makes customer experience “Simplified and Seamless”, our customer experience solution brings the most comprehensive solution for multi-touch contact centers offered on-premise, on cloud or hybrid. With all the touchpoints – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer uninterrupted customer service to your end-users

C-Zentrix has been mentioned in Gartner’s Magic Quadrant for the contact center infrastructure, worldwide for 2016-1017

Our Services

Contact Centre Solutions

Scale operations with cluster-based architecture

High availability with 99.99% uptime, virtually no downtime

Optimize your agent time with intelligent call allotment

With CZ Bar give all the tools to your agents on a single screen

Marketing Solutions

Expand your top of the funnel with C-Zentrix’s marketing solutions

Explore solutions like CZ Chat, CZ Bot, CZ Magic Call, CZ Callblast and more

Integrate these with SMS and Email support

Omnichannel CX

Allows contact centers to deliver a consistent experience across all communication channel be it Call, Mail, Chat, SMS and social media, etc

Integrate with CZ LMS and CZ Helpdesk for a complete Contact Centre Solution

Engage with your customers from voice to non-voice and digital channels

Remote Team Solution

Easy to use CZ Mobile App to connect with your remote/field teams

Benefit from lower overheads, flexible working hours and time-zone flexibility

Achieve the “always-on” service delivery that today’s consumers expect

Enterprise & Industries

  • Enjoy CRM and dialer functionality from a mobile device.
  • Get secured access to all the call recordings on the cloud
  • Reach your customers on the channel they prefer
  • Track your lead lifecycle and automate your efforts through CZ LMS
  • Get advanced reports and optimize your operations
  • Serving Industries are:
    • BPO and E-Commerce
    • Banking and Insurance
    • Manufacturing and Education
    • Healthcare and Travel

Benefits & Features

  • Reduce Equipment Cost No infrastructure costs to be incurred
  • Hassle-Free Easy to maintain and operate
  • Basic and bare minimum costs
  • Simple & Easy to Use, Simplified installation, and operations
  • Flexible All features are customizable according to your requirements
  • Seamless Integration Integration with all major CRM’s like Salesforce, Freshdesk, Talisma, Microsoft Dynamics, etc.
  • CRM integration on a single platform
  • 24*7 Support agents to support your business needs at all hours.
  • Screen Logger 100% agent screen recording
  • Our smart auto dialer automatically dial out to the right set of audience for you and connect the live call to your agent.
  • Sticky Agent, Let your agents get familiar with your customers and get them connected automatically with each other every time.
  • Real-Time Notifications, Never miss an important business opportunity
  • Skill Based Routing, Assign calls to your agents on predefined business rules and utilize their full potential